--- title: How to Track Open Support Tickets description: If you have a question, run into an issue, or need help from our Support team, submitting a ticket through the Navix Support Center is the best way to get a fast, effective response. --- [Skip to content](https://hs.navix.io/customer-support-center/how-do-i-submit-a-support-ticket-to-navix-0#main-content) English Show submenu for translations [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en) ![Navix Logo - Purple-1.png\]](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple-1.png?height=50&name=Navix%20Logo%20-%20Purple-1.png) - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) Open main navigation Close main navigation - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) - English Show submenu for translations - [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new) - [Go to Navix.io App](https://app.navix.io/login) [Go to Navix.io App](https://app.navix.io/login) Hello there. How can we help you? - There are no suggestions because the search field is empty. 1. [Navix Customer Support Center](https://hs.navix.io/customer-support-center?hsLang=en) 2. [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en) 3. [Access & Support](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#access-support) # How to Track Open Support Tickets ## (Click topic below to navigate to that section) ### **Track Your Open Tickets View Your Organizations Tickets** ### **Track Your Open Tickets** To track support tickets that you created and submitted you can select **My Tickets** from the home page of Customer Support Center (circled below). Or you can bookmark or click on this link: [https://hs.navix.io/my-support-tickets?status=all&view=my\_tickets&offset=0](https://hs.navix.io/my-support-tickets?status=all&view=my_tickets&offset=0&hsLang=en) ![Screenshot 2026-08-28 at 10.35.44 AM](https://hs.navix.io/hs-fs/hubfs/Screenshot%202026-08-28%20at%2010.35.44%20AM.png?width=670&height=259&name=Screenshot%202026-08-28%20at%2010.35.44%20AM.png) Once you select My Tickets your screen will show as below. The View will show "Owned by me" and you can adjust the status to include All, Open, or Closed tickets.  ![Screenshot 2026-08-28 at 10.38.24 AM](https://hs.navix.io/hs-fs/hubfs/Screenshot%202026-08-28%20at%2010.38.24%20AM.png?width=670&height=168&name=Screenshot%202026-08-28%20at%2010.38.24%20AM.png) - Subject: this is derived from the "Issue" field on your ticket - Request By: original requestor (you) - Created: original date the ticket was submitted - Ticket Owner: the Navix resource who is currently assigned to your ticket - Last Activity: the date the last response was sent from either party - Status: the active status of the ticket ### **View your Organizations tickets** In the same "My Tickets" screen you can change the View to "Owned by Organization". This will allow you to view and follow up with any ticket in your organziation ![](https://hs.navix.io/hs-fs/hubfs/image-png-Aug-28-2026-05-06-15-7945-PM.png?width=1926&height=296&name=image-png-Aug-28-2026-05-06-15-7945-PM.png)   For either View you have the option to "Export to CSV" if you would like to download the report. ![](https://hs.navix.io/hs-fs/hubfs/image-png-Aug-28-2026-05-08-32-5848-PM.png?width=1986&height=340&name=image-png-Aug-28-2026-05-08-32-5848-PM.png)   - [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#main-content) - [Access & Support](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#access-support) - [Pre-Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#pre-audit) - [Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#audit) - [Analysis](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#analysis) - [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) - [Tenant Configuration](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-configuration) - [Additional Features](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#additional-features) - [Product Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#main-content) - [2025 Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#2025-release-notes) - [January 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#january-2026) - [February 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#february-2026) - [March 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#march-2026) - [April 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#april-2026) - [May 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#may-2026) - [June 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#june-2026) - [July 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#july-2026) - [August 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#august-2026) - [September 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#september-2026) - [API and Webhooks](https://hs.navix.io/customer-support-center/api-and-webhooks?hsLang=en) - [Integrations](https://hs.navix.io/customer-support-center/integrations?hsLang=en) - [Help and FAQ](https://hs.navix.io/customer-support-center/help-and-faq?hsLang=en) [![Chill listening crop-3](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple.png?width=171&height=50&name=Navix%20Logo%20-%20Purple.png "Chill listening crop-3")](http://www.navix.io) Navix Help Center Copyright © 2026, Navix