How to Track Open Support Tickets

Track Your Open Tickets
View Your Organizations Tickets

Track Your Open Tickets

To track support tickets that you created and submitted you can select My Tickets from the home page of Customer Support Center (circled below). Or you can bookmark or click on this link: https://hs.navix.io/my-support-tickets?status=all&view=my_tickets&offset=0

Once you select My Tickets your screen will show as below. The View will show "Owned by me" and you can adjust the status to include All, Open, or Closed tickets. 

• Subject: this is derived from the "Issue" field on your ticket
• Request By: original requestor (you) 
• Created: original date the ticket was submitted
• Ticket Owner: the Navix resource who is currently assigned to your ticket
• Last Activity: the date the last response was sent from either party
• Status: the active status of the ticket
  
  

View your Organizations tickets

In the same "My Tickets" screen you can change the View to "Owned by Organization". This will allow you to view and follow up with any ticket in your organziation