--- title: Users (User Management) description: Navix now offers self-service User Management, allowing Tenant Admins to create, edit, deactivate users, and reset passwords instantly. --- [Skip to content](https://hs.navix.io/customer-support-center/self-service-user-management#main-content) English Show submenu for translations [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en) ![Navix Logo - Purple-1.png\]](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple-1.png?height=50&name=Navix%20Logo%20-%20Purple-1.png) - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) Open main navigation Close main navigation - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) - English Show submenu for translations - [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new) - [Go to Navix.io App](https://app.navix.io/login) [Go to Navix.io App](https://app.navix.io/login) Hello there. How can we help you? - There are no suggestions because the search field is empty. 1. [Navix Customer Support Center](https://hs.navix.io/customer-support-center?hsLang=en) 2. [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en) 3. [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) # Users (User Management) ## (Click topic below to navigate to that section) ### **[Overview](https://hs.navix.io/customer-support-center/self-service-user-management#users_overview)** **[Who Can Manage Users](https://hs.navix.io/customer-support-center/self-service-user-management#users_whomanages)** **[Create a New User](https://hs.navix.io/customer-support-center/self-service-user-management#users_createnew)** **[Role Assignment](https://hs.navix.io/customer-support-center/self-service-user-management#users_roleassignment)** **[Deactivate a User](https://hs.navix.io/customer-support-center/self-service-user-management#users_deactiveuser)** **[Reset a User's Password](https://hs.navix.io/customer-support-center/self-service-user-management#users_resetpassword)** ### **Overview** Navix offers self-service User Management, giving Tenant Admins the ability to manage users directly within the application — no support ticket required. This update allows your team to create users, update roles, deactivate access, reset passwords, and view other users within your tenant environment. - Eliminates the need to submit support tickets for common user updates - Reduces turnaround time - Gives your team full control over user access - Improves visibility into your tenant environment Our goal is to make managing your Navix environment fast, secure, and entirely in your control. ### **Who Can Manage Users?** Users with the **Tenant User Admin** role can manage users for their specific tenant environment(s).   ![image (3)-3](https://hs.navix.io/hs-fs/hubfs/image%20(3)-3.png?width=670&height=447&name=image%20(3)-3.png)   ### **Create a New User** > Tenant User Admins can create new users and assign appropriate roles. Tenant Admins can also update the same information below on existing user profiles. > > When creating a user, you can configure: > > - First Name > - Last Name > - Email > - Phone > - Time Zone > - Role > - Associated Tenant(s) > > > > ![ChatGPT Image Feb 27, 2026, 10\_44\_08 AM](https://hs.navix.io/hs-fs/hubfs/ChatGPT%20Image%20Feb%2027%2c%202026%2c%2010_44_08%20AM.png?width=670&height=447&name=ChatGPT%20Image%20Feb%2027%2c%202026%2c%2010_44_08%20AM.png) ### **Role Assignment** > Standard roles include: > > - Assign Ownership - allows a user to filter invoice grids for owned records > - Tenant - provides general access to the application within a tenant environment, including access to reports > - Tenant Pre Bill - grants access to Customer Billing queues for review and approval of orders/documents > > Additional roles (may be available depending on your configuration): > > - Flex Rules (Read Only) - gives users read only visibility to current invoice and order rules and work instructions > - Tenant Admin - provides administrative capabilities, including user management, charge codes and dispute templates. > > > Note: Users can only be assigned to tenant environments that the Tenant User Admin has access to. > > > >   #### Time Zones > > All available time zones are listed in the dropdown. For convenience, the most commonly used time zones appear at the top: > > > > - EST > > - CST > > - MST > > - PST > > - UTC ### **Deactivate a User** > > If a team member no longer requires access, Tenant User Admins can deactivate their account. > > > > Deactivating a user immediately removes their access to Navix while preserving historical data and activity records. > > > > ![ChatGPT Image Feb 27, 2026, 11\_48\_36 AM](https://hs.navix.io/hs-fs/hubfs/ChatGPT%20Image%20Feb%2027%2c%202026%2c%2011_48_36%20AM.png?width=670&height=1005&name=ChatGPT%20Image%20Feb%2027%2c%202026%2c%2011_48_36%20AM.png) > > > >   ### **Reset a User’s Password** > > Tenant User Admins can reset passwords for users within their tenant by selecting the **Reset Password (lock icon)** next to the user. > > > > Previously, users could only reset their own password from the main Navix login page. Now, Tenant Admins can initiate password resets directly from User Management. #### View Other Users in Your Tenant > > Tenant users can now see other **human users** within their tenant environment. > > > > This improves visibility and team collaboration. #### Improved Error Messaging > If you attempt to create a duplicate user or perform an action that is blocked, Navix now displays a clear error message explaining why the action cannot be completed. > > This helps prevent confusion and ensures faster resolution. --- ### 🙋 Need Help? **[Submit a ticket](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en)** through the Navix Support Center. - [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#main-content) - [Access & Support](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#access-support) - [Pre-Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#pre-audit) - [Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#audit) - [Analysis](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#analysis) - [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) - [Tenant Configuration](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-configuration) - [Additional Features](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#additional-features) - [Product Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#main-content) - [2025 Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#2025-release-notes) - [January 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#january-2026) - [February 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#february-2026) - [March 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#march-2026) - [April 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#april-2026) - [May 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#may-2026) - [June 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#june-2026) - [July 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#july-2026) - [August 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#august-2026) - [September 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#september-2026) - [API and Webhooks](https://hs.navix.io/customer-support-center/api-and-webhooks?hsLang=en) - [Integrations](https://hs.navix.io/customer-support-center/integrations?hsLang=en) - [Help and FAQ](https://hs.navix.io/customer-support-center/help-and-faq?hsLang=en) [![Chill listening crop-3](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple.png?width=171&height=50&name=Navix%20Logo%20-%20Purple.png "Chill listening crop-3")](http://www.navix.io) Navix Help Center Copyright © 2026, Navix