--- title: Understanding the “Reload Invoice” Message description: Reload Invoice Message --- [Skip to content](https://hs.navix.io/customer-support-center/understanding-the-reload-invoice-message#main-content) English Show submenu for translations [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en) ![Navix Logo - Purple-1.png\]](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple-1.png?height=50&name=Navix%20Logo%20-%20Purple-1.png) - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) Open main navigation Close main navigation - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) - English Show submenu for translations - [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new) - [Go to Navix.io App](https://app.navix.io/login) [Go to Navix.io App](https://app.navix.io/login) Hello there. 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[Additional Features](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#additional-features) # Understanding the “Reload Invoice” Message ## (Click topic below to navigate to that section) ### **🗒️ [Overview](https://hs.navix.io/customer-support-center/understanding-the-reload-invoice-message#reloadmessage_overview)** [**🔍 Why Does This Happen?**](https://hs.navix.io/customer-support-center/understanding-the-reload-invoice-message#reloadmessage_causes)[**⚙️ How to Reduce How Often You See This**](https://hs.navix.io/customer-support-center/understanding-the-reload-invoice-message#reloadmessage_reduce) ### **🗒️ Overview** While reviewing an invoice, you may see an alert that looks like this: ![image (29)](https://hs.navix.io/hs-fs/hubfs/image%20(29).png?width=670&height=230&name=image%20(29).png) This alert indicates that **the invoice data you’re viewing is no longer current**. Something has changed in the underlying order while you were working, so Navix is prompting you to refresh before continuing. - The alert is a **normal and protective behavior**, not an error. - It appears when order data changes in the TMS while an invoice is open. - You can reduce alerts through workflow adjustments, awareness of sync timing, and not leaving invoices open for long periods.   **Best practice:** If you step away or get interrupted, refresh the invoice before approving. --- ### **🔍 What Causes This Message? ** The most common cause is that **order data changed in your TMS** while an auditor had the invoice open in Navix. Example: - An auditor opens an invoice in Navix - Someone updates a charge, note, or field on the same load in the TMS - The TMS pushes that updated information to Navix - Navix detects a mismatch between what’s in your browser and the latest data — so it displays the reload message Because TMS systems often send frequent updates (sometimes **20–100+ per day**), overlaps like this are expected — especially when invoices are left open for long periods. --- #### 🛡 **Is This an Error?** No — this is **intentional protective behavior**. The message helps ensure: - You don’t approve an invoice with stale or outdated information - Data from your TMS and Navix stay aligned - Audit accuracy remains high While it may interrupt your workflow, it's ultimately a safeguard to protect both your operations and your customers. --- ### **⚙️ How to Reduce How Often You See This** There are a few ways to minimize these alerts without compromising accuracy. #### 🧭 1. **Workflow Adjustments** Many alerts occur when auditors are **actively working invoices in Navix while also making changes in the TMS**. To reduce this: - Keep auditors working **within Navix** whenever possible - Avoid updating a load in the TMS while that same invoice is open in Navix - If you need to reference something in the TMS, avoid making updates until you’ve closed the invoice in Navix 🖼 ***Suggested media:*** GIF or short animation showing “Navix-only” workflow vs. “TMS + Navix overlap” workflow. #### ⏱️ 2. **Integration Update Timing** Depending on your TMS, updates to Navix may be: - **Real-time**, or - **Scheduled** (e.g., every hour) If your system sends updates on a schedule, you may see more reload alerts: - At the top of each hour - After bulk changes - After large operational updates (e.g., rating adjustments) Longer intervals may mean fewer reloads — but data in Navix may be slightly less current. 💡 If reload messages spike at predictable times, check your TMS sync schedule. #### 🕒 3. **Avoid Leaving Invoices Open Too Long** When you open an invoice, Navix loads all order data into your browser session. If you leave that screen open for a long time: - The likelihood of TMS updates increases - Your browser data becomes more outdated - Navix is much more likely to show the reload alert   --- ### 🙋 Need Help? **[Submit a ticket](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en)** through the Navix Support Center. - [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#main-content) - [Access & Support](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#access-support) - [Pre-Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#pre-audit) - [Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#audit) - [Analysis](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#analysis) - [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) - [Tenant Configuration](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-configuration) - [Additional Features](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#additional-features) - [Product Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#main-content) - [2025 Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#2025-release-notes) - [January 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#january-2026) - [February 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#february-2026) - [March 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#march-2026) - [April 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#april-2026) - [May 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#may-2026) - [June 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#june-2026) - [July 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#july-2026) - [August 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#august-2026) - [September 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#september-2026) - [API and Webhooks](https://hs.navix.io/customer-support-center/api-and-webhooks?hsLang=en) - [Integrations](https://hs.navix.io/customer-support-center/integrations?hsLang=en) - [Help and FAQ](https://hs.navix.io/customer-support-center/help-and-faq?hsLang=en) [![Chill listening crop-3](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple.png?width=171&height=50&name=Navix%20Logo%20-%20Purple.png "Chill listening crop-3")](http://www.navix.io) Navix Help Center Copyright © 2026, Navix