--- title: Managing User Access in Navix description: Need to reset a password, add a new teammate, or deactivate a user? This article covers how to manage access to Navix safely and efficiently. --- [Skip to content](https://hs.navix.io/customer-support-center/account-access#main-content) English Show submenu for translations [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en) ![Navix Logo - Purple-1.png\]](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple-1.png?height=50&name=Navix%20Logo%20-%20Purple-1.png) - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) Open main navigation Close main navigation - [Submit a Support Ticket](https://hs.navix.io/customer-support-center/kb-tickets/new) - [My Tickets](https://hs.navix.io/my-support-tickets?hsLang=en) - [Navix Knowledge Base](https://hs.navix.io/customer-support-center) - English Show submenu for translations - [Contact support](https://hs.navix.io/customer-support-center/kb-tickets/new) - [Go to Navix.io App](https://app.navix.io/login) [Go to Navix.io App](https://app.navix.io/login) Hello there. How can we help you? - There are no suggestions because the search field is empty. 1. [Navix Customer Support Center](https://hs.navix.io/customer-support-center?hsLang=en) 2. [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en) 3. [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) # Managing User Access in Navix ## Need to reset a password, add a new teammate, or deactivate a user? This article covers how to manage access to Navix safely and efficiently. **🔁 Resetting Your Password**  If you’ve forgotten your password:  1. Go to [https://app.navix.io](https://app.navix.io/)  2. Enter your email and click **Next**  3. Click **“Forgot Password?”** ![Untitled design](https://hs.navix.io/hs-fs/hubfs/Untitled%20design.png?width=515&height=432&name=Untitled%20design.png) **➕ Adding New Users**  All new users must be added by a Navix team member.  To request access for a new user:  - [Submit a **Support Ticket**](https://hs.navix.io/customer-support-center/how-do-i-submit-a-support-ticket-to-navix?hsLang=en)  - Include:  - Full name - Email address  - User role or permissions needed  Once created, the user will follow the [**first-time login steps**.](https://hs.navix.io/customer-support-center/first-time-login?hsLang=en)  ![Submit a Support Form](https://hs.navix.io/hs-fs/hubfs/Submit%20a%20Support%20Form.gif?width=670&height=377&name=Submit%20a%20Support%20Form.gif) **➖ Deactivating Users**  To remove access for users who have left your company or no longer need Navix:  - [Submit a **Support Ticket**](https://hs.navix.io/customer-support-center/how-do-i-submit-a-support-ticket-to-navix?hsLang=en)  - Include: - Full name - email of user(s) to deactivate 🧠 Pro Tip: It’s best to deactivate users promptly to protect access and audit records.  --- ### 🙋 Need Help? **[Submit a ticket](https://hs.navix.io/customer-support-center/kb-tickets/new?hsLang=en)** through the Navix Support Center. - [Navix User Guide](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#main-content) - [Access & Support](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#access-support) - [Pre-Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#pre-audit) - [Audit](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#audit) - [Analysis](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#analysis) - [Tenant Admin](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-admin) - [Tenant Configuration](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#tenant-configuration) - [Additional Features](https://hs.navix.io/customer-support-center/navix-user-guide?hsLang=en#additional-features) - [Product Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#main-content) - [2025 Release Notes](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#2025-release-notes) - [January 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#january-2026) - [February 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#february-2026) - [March 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#march-2026) - [April 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#april-2026) - [May 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#may-2026) - [June 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#june-2026) - [July 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#july-2026) - [August 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#august-2026) - [September 2026](https://hs.navix.io/customer-support-center/product-release-notes?hsLang=en#september-2026) - [API and Webhooks](https://hs.navix.io/customer-support-center/api-and-webhooks?hsLang=en) - [Integrations](https://hs.navix.io/customer-support-center/integrations?hsLang=en) - [Help and FAQ](https://hs.navix.io/customer-support-center/help-and-faq?hsLang=en) [![Chill listening crop-3](https://hs.navix.io/hs-fs/hubfs/Navix%20Logo%20-%20Purple.png?width=171&height=50&name=Navix%20Logo%20-%20Purple.png "Chill listening crop-3")](http://www.navix.io) Navix Help Center Copyright © 2026, Navix